SHIPPING & RETURN

General

 

If products are delivered with visible damage on the packaging or contents, the customer must immediately notify the deliverer and obtain a confirmation of damage from the deliverer. In addition, all damages related to the transport must be reported immediately, by e-mail mentioning the problem with photos (not negligible) of the damaged package and the confirmation of damage from the delivery person to: info@dadnsport.com. If the customer omits this notification, the delivered goods are deemed to be authorized (Art. 201 CO).

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Dadnsport will then process the damage notification. If the damage is proven, we will send the customer a replacement item free of charge.

 

In addition, it is the responsibility of the customer to immediately check the products ordered at the reception.
 

Wrong address - If you provide an address deemed insufficient by the courier service, the shipment will be returned to us. You will be responsible for forwarding charges once we confirm an updated address with you. Be sure to enter your full address during the ordering process.
Unclaimed - Unclaimed shipments are returned to us and you will be responsible for the cost of a redirect.

 

Time limit for claims

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Any claim for improperly printed/damaged/defective items must be submitted within 30 days after receipt of the product.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

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After these deadlines, we will unfortunately no longer be able to take into account your return request and grant you a refund or a replacement of your product.

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Refund (if applicable)

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Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you about our decision to approve or reject your claim.

If your claim is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original method of payment.

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You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from the refund.